SVV

TERMS AND CONDITIONS AND CANCELATION POLICY
 
By booking a reservation you are entering into a legal rental contract with Select Vacation Villas, and therefore agree to and are bound by the terms and conditions set out below:
 
1.TERMS AND CONDITIONS OF RENTAL
The following rental agreement provides our standard terms and condition of all property rentals for Guests.
By Florida State Law, occupancy may not exceed what is posted for each home.
The maximum occupancy excludes children under the age of three years old.
I must notify Select Vacation Villas within two (2) hours of arrival or the following morning if a late check-in has occurred if there is any existing damage to the property or any notable conditions.
I understand that I am responsible for the cost of any damages sustained to the property, Décor or its contents during the stay; this includes the moving of items to another property, breakage or any excessive cleaning charges incurred during my stay.
I understand that I am responsible for the cost of an early arrival or late departure if it was not pre-arranged and paid for before arrival. 
 
2. PAYMENT TERMS AND CONDITIONS
If more than 45 days a 20% non refundable reservation deposit is required and will be applied to the total amount due.
The final payment will be billed to your credit card on file unless other payment arrangements have been made.
Please note if the 45 day final payment falls on a Saturday, Sunday or a National Holiday, it will be charged the last business day prior to your final payment due date.
All rates are plus Tourist and State tax.
There is a one-time cleaning fee on all stays. 
The Guest is providing credit card details as a guarantee of payment to Select Vacation Villas. Guest accepts all terms and conditions and accepts all liability for rent and charges related to Property rental, as well as any damage beyond normal wear and tear during the term of the vacation rental. Guest understands that these costs will be charged to the credit card on file. The initial 20% deposit payment must be made by credit card in the reservation lead Guest name. This Guest alone is liable for all payments and damages on a reservation and is fully responsible for the full reservation rent and charges.


3. CANCELATION AND AMMENDMENT POLICY
All reservation deposits are non-refundable, which is 20% of the reservation total.
All cancelations must be received in writing and are subject to the following penalty fees, which are percentages of the total cost of the reservation:20% from initial booking date up to 45 days prior to the arrival date then 100% if less than 45 days prior to the arrival date.
If the Guest reserving a specific property for specific dates would like to amend a booking they will incur an admin fee to charge of $45.00 otherwise doing so would effectively cancel the original reservation, and so the cancelation policy would apply.
If the length of stay is reduced from the original dates, the cancelation policy will apply to the nights that have been canceled.
Cancelation of the arrangement due to non-payment of the balance by the due date will result in the loss of all monies.
Select Vacation Villas regrets that they are unable to waive any of the cancelation charges above, whatever the circumstances.
Select Vacation Villas strongly advise all guests to purchase trip insurance against unforeseen cancelations for your Florida vacation. 

4. LAST MINUTE RESERVATIONS 
In order to protect Select Vacation Villas and the owner(s) against the use of stolen credit cards or credit card fraud a strict policy will be required for all last minute reservations made within 48 HOURS of arrival.
This strict policy may also be requested for any reservation regardless of the process date as a precaution against fraud.
The reservation must be in the same name as the cardholder on the credit or debit card used for payment of the reservation
Guests booking a reservation within 48 hours of their arrival date are required to bring the credit or debit card used AND a valid driver’s license or passport for proof.
A copy of a valid driver’s license or passport will be required upon confirmation of booking, which is to be sent via email to our Reservations team for our records.
Please be advised that the name on all documents must match; name of lead guest on reservation making payment, name on credit/debit card used, name on photo ID. 

5. ACCIDENTAL DAMAGE WAIVER (ADW) 
There is an accidental damage waiver (ADW) fee added onto all reservations.
The accidental damage waiver fee is non-refundable
The value of the damage waiver is up to $200 for Condos and Townhomes
The value of the damage waiver is up to $500 for Homes
The accidental damage waiver fee will cover reported accidental or inadvertent damage, which must be reported to Select Vacation Villas within 24 hours in order to be eligible for coverage.
The accidental damage waiver will become null and void upon Guest departure and any un-reported damage found by Select Vacation Villas will be at the sole responsibility of the Guest.
Any charges related to unreported damage found, will be charged to the Guest credit card on file. In the event that the Guest fails pay the amount due in Property damage(s) to Select Vacation Villas, Select Vacation Villas reserves the right to exercise legal proceedings to pursue the monies due. Select Vacation Villas does not condone intentional damage, theft or gross negligence, and will result in additional costs to the Guest and legal action, if required. The accidental damage waiver is a plan provided by and managed by Select Vacation Villas and should not be considered an insurance policy.

6. TRAVEL INSURANCE

Select Vacation Villas strongly advise all our guests to purchase Travel Insurance to protect them during their Booking Process and their Vacation

7. HURRICANE POLICY 
Select Vacation Villas does not offer refunds or reschedule reservations due to hurricane activity. If you are concerned about the possible interruption, cancelation or delayed travel due to tropical occurrences, you are strongly encouraged to purchase travel insurance at the time of booking.
Typically the peak season for tropical activity is June through October.

8. RESERVATION GENERAL TERMS AND CONDITIONS
All of our properties are non-smoking. Smoking is not permitted in any property and pool area managed by Select Vacation Villas at any time. In the event that a Guest is found to have smoked in the property, the Guest will be contacted and informed of any charges related to the cleaning/deodorizing of the property and all items in the property (i.e carpets, furniture, window treatments, etc). These charges will be applied to the credit card on file for the reservation.

Pets are not permitted in any property managed by Select Vacation Villas at any time. Guests with pets are advised to place their pet at another facility for the duration of their stay. If any pets found in the property a minimum of $100.00 will be charged and asked to leave the property.

All property descriptions given on the website(s) are made in good faith.
Select Vacation Villas and the owner(s) of the property accept no liability whatsoever for errors or omissions.
The reservation is accepted and confirmed only for the Guest and Guest party and must not exceed the number of people the property sleeps.

Select Vacation Villas reserve the right to cancel the reservation if additional Guests are added without prior consent, or if a home is over occupied.
The home is not to be used to host parties or social/group gatherings. Any Guest having a party or social/group gathering in the home or exceeding the numbers of authorized Guests allowed will be immediately evicted without refund.

The Guest making the reservation must be 21 years of age or older and be holder of a major credit card and must occupy the rental property for the entire term of stay booked for the reservation.

The Guest agrees the rental period will begin and end on the dates as shown on the Booking reservation.

You are required to take out your trash on the designated days as stated in the property manual.
Any excess trash left in the home on departure will be charged at $45.00 to the credit card on file 

Parking of RV campers, enclosed trailers and/or tents on the property or neighborhood streets is strictly prohibited.
Some Resorts do not allow parking on the road or grass at any time

The home may not be assigned to a third party nor shall the property be sublet. No locks must be broken, changed or added.
The Guest is hereby granted a license to use the premises. The Guest acknowledges and agrees that no form of tenancy has been created pursuant to Chapter 83, Florida Statutes through Guest’s use of the premises.
Any disputes under this Agreement, shall be resolved exclusively via binding arbitration according to the rules of the American Arbitration Association for commercial disputes in Osceola County, Florida, applying Florida Law. Each party shall pay their own attorney fees/costs and, the State of Florida shall have exclusive personal and in rem jurisdiction over any dispute.
In the event a Guest leaves any personal item(s) behind in the vacation rental property, we will do our best to locate the item(s).Select Vacation Villas is not responsible for any losses under any circumstances. If the item is found, the Guest will be advised and given the contact details of a local company, which specializes in collecting and mailing package deliveries. The Guest will be responsible for arranging collection and any cost incurred.
Most of our homeowners maintain a locked area in each property for their own personal use. These locked areas are not intended for guest use and will not be accessible.
Due to security software and files may not be downloaded by guests on any in-home computer or laptop if provided 
 
9. CHECK IN
I understand that I am responsible for the cost of an early arrival or late departure if it was not pre-arranged and paid for before arrival.
Check-In time is not before 4:00 PM
The property will have an electronic lock for your convenience. 
Select Vacation Villas will email the Guest Rental Voucher 7 days before arrival, which will include full driving directions and keyless access door code for your entry into your vacation home. This code will be activated at 4:00 PM, which is check in time.
An early arrival can only be arranged for an additional fee if the home does not have another Guest’s departure scheduled. 
 
10. CHECK OUT
Check out is before 10:00 AM.
You are not required to clean the home or wash the linens or dishes. However there will be an additional cleaning fee if the home is left in a condition that requires excessive or additional cleaning.
You are required to take out your trash on the day of check-out and leave in the bins provided. to remove your excess trash a $45.00 fee will be charged to your credit card 
In the event a Guest fails to depart from the home by 10:00 AM with no late check out arranged and results in Select Vacation Villas being unable to clean and prepare the home for the next arriving Guest that day, the departing Guest agrees to pay damages and costs incurred including but not limited to moving the incoming Guest to another home.
A late check out can only be arranged for an additional fee if the home does not have another guest’s arrival schedule. This option must be arranged in advance and cannot be added on the day of departure. 
 
11. POOL HEAT
Pool heat is an optional amenity that is an additional cost to the reservation
Pool heat can be added to a reservation for a daily rate that varies per home
Pool heat must be purchased for the duration of your stay
When pool heat is requested by the Guest for their reservation, the heater is turned on the day of the Guests’ check in date, and runs for approximately 8 hours per day
Pool heaters operate on a timer that are set to come on in the morning and go off in the evening
Pool and spa heat is NOT included in the total cost of a reservation. If you have not requested pool heat, but would like to add this option to your reservation, please contact our Reservations team at least 48 hours prior to your arrival. Most pools will take 24 hours to heat from the time they are turned on.
Pool heat can be added during a Guest stay but will be applicable to a call out charge of $40.00
Pool heaters have electrical/mechanical components. These components can sometimes malfunction. Select Vacation Villas its Vendors and the owner(s) cannot be held responsible for any malfunctioning heater. Please inform us as soon as possible if your pool/spa is not working properly. No compensation will be given for a malfunctioning heater. Select Vacation Villas will do everything in its power to rectify any problems with malfunctioning equipment as quickly as possible.
Pool heaters have electrical/mechanical components, which can sometimes malfunction. Select Vacation Villas, its vendors, and the Property Owner cannot be held responsible for any pool heaters that may malfunction. Guests are required to inform Select Vacation Villas as soon as possible if a pool/spa is not working properly. Compensation for malfunctioning heaters are based on a case to case review and is at the sole discretion of Select Vacation Villas. Select Vacation Villas will do everything in its power to resolve any problems with malfunctioning equipment as quickly as possible. Please Note: All pool townhomes/homes have pool door alarms and/or child safety fences. According to Chapter 515.33 of the Residential Swimming Pool Safety Act: anyone tampering with or disconnecting pool alarms/and or child safety fences, commits a misdemeanor of the second degree, punishable by a $5,000 fine or one (1) year in jail. Select Vacation Villas will apply a charge fee per door alarm and/or child safety fence for its repair/replacement. Please do not tamper with pool safety equipment.

 12. BASIS OF RENTAL
The Guest agrees and Select Vacation Villas permits the Rental period to begin and end on the dates and times shown on the booking.
Select Vacation Villas is an independent management company that manages privately owned individual rental properties located around the central florida area  
Select Vacation Villas cannot and therefore does not guarantee access to any Resort amenities such as, but not limited to, swimming pools, golf courses, fitness rooms, tennis courts and restaurants. The Guest acknowledges that Select Vacation Villas is not liable if access to any such Resort amenities is restricted due to maintenance, resort policies, or any other reason.
No refunds will be given for late arrivals, early departures or unused days of your rental property reservation or due to weather conditions
Each home comes complete with a fully equipped kitchen including a refrigerator, freezer, oven, range, microwave, dishwasher, toaster, coffee maker, cookware, dishes, glasses, utensils, linens and towels.  Each property also includes a full size washer and dryer, iron, ironing While bath and hand towels are provided, you may want to bring your own beach towels and washcloths, as these are not always supplied in the property.
Please understand that vacation homes are self-catering accommodations.   

13. SERVICE LEVEL 
Select Vacation Villas agrees to the Service Level for the remedy of any problems found at the property, either on arrival of the Guest, or during the rental period as follows.
Select Vacation Villas agrees to provide a maximum 2-hour response to remedy problems found, at the sole discretion that it constitutes as an emergency, which would affect the safety of the Guest.
Any problems that arise during the Rental Period that do not constitute as an emergency, as determined by Select Vacation Villas, will be remedied during or after the Rental Period, based on the severity of the problem, and at the sole discretion of Select Vacation Villas.
Any problems regarding the vacation home during your stay should be directed to our office. Our phone number is 1-866 556 5805 Our business hours are 9:00 AM to 5:00 PM 7 days a week.
We are available evenings for emergencies only. Please restrict emergencies to valid problems. If due to the fault of the Guest, and at the discretion of Select Vacation Villas, there could be a service fee applied any time there is a call out to the property.
Select Vacation Villas and/or its representatives may enter the property at any time, without notice, for the purpose of protection and/or maintenance of the property. Whenever possible we will provide notice to the Guests prior to such entrance. 
 
14. LIMITATION OF LIABILITY
Select Vacation Villas and/or the Owner(s) do not release the physical address of the property to the Guest prior to receiving a signed and valid Rental Agreement and payment of the Rental is made in full.At this point the Guest will be sent via email a Rental Voucher, which will include the property address and all other information needed for the Guests’ arrival. This is a security measure and is non-negotiable.
Select Vacation Villas and/or the Owner(s) do not accept liability for equipment failure and/or services in the Property. In the event of failure of equipment, the Guest must notify Select Vacation Villas within one (1) business day, so that to rectify the failure.
Select Vacation Villas and/or the Owner do not accept liability for lost or stolen personal property of the Guest within the Property during the rental period. In the event that property of the Guest is lost or stolen, the Guest should advise the appropriate authority first, and then contact Select Vacation Villas to report the lost or stolen items.
Select Vacation Villas and/or the Owner accept no liability for personal loss or injury to the Guest during the rental period.
The Guest must ensure that children are supervised at all times. It is the policy of Select Vacation Villas that all children under the age of 18 years are not left in the rental home un-supervised at any time during the rental period. 
Personal items, baby furniture/equipment, strollers, rental cribs, games and toys are all used at the Guests’ own risk.
The Guest understands there is no lifeguard on duty, and it is the rental property’s terms of use that the use of the pool is entirely at the Guest’s own risk. Diving, horseplay or running around the pool area is prohibited; no child in the party or adult non-swimmer will use the pool without adequate adult supervision or the supervision of a strong swimmer.
The Guest must immediately report any problems with the pool alarms or pool safety fencing. All Guests understand and agree that neither the property owner nor Select Vacation Villas can accept responsibility whatsoever in the case(s) of accident or illness whilst on the property.
According to Chapter 515.33 of the Residential Swimming Pool Safety Act: Anyone tampering with or disconnecting pool alarms commits a misdemeanor of the second degree, punishable by a $5000 fine or one (1) year in jail
Select Vacation Villas will assess a minimum charge of $100.00 per alarm for its repair/replacement. Please do not tamper with the pool alarms.
Select Vacation Villas does not accept liability for acts of violence, nature, fire, flood, war, civil disobedience, riot, or other force majeure that may have a deleterious effect on the Guest.
We cannot accept any liability for the failure of public supplies such as water, electricity, BBQ, gas or telephone/internet supplies. Nor for the consequences of the actions or omissions of persons who may supply or control main services, or any action taken in the vicinity of the property reserved, by any authority or persons over which we have no control. We cannot accept any liability for the air conditioning system, the pool heater or any household appliance breaking down. Urgent steps will be taken for a local engineer to rectify any problem.
We accept no responsibility of liability for any loss or damage or alteration in the terms of your reservation caused by events beyond our control, including, but not restricted to war, terrorist activity, civil commotion, flight delays or cancelations airport closure, adverse weather conditions, fire, flood or industrial dispute.
The use of the BBQs is at the Guests own risk and Select Vacation Villas cannot accept any responsibility for injury of any kind that may arise from the use of BBQs. The Guest takes full responsibility for the connection of gas bottles. Guests should also remember to keep children away BBQs whether in use or not.BBQ Grill are to be used out of the pool screened area and not in the home
Select Vacation Villas do not accept liability for failure of pool heat to provide adequate heating where pool heat is provided via an electrical heat pump, and where the outside air temperature drops below 55 degrees Fahrenheit. Electric heating pumps do not operate effectively below this temperature, and failure of such devices to heat the pool is outside of Select Vacation Villas control, and is regarded as an act of nature. 
 Failure to comply with any of the terms above will at the sole discretion of Select Vacation Villas, result in the eviction of the Guest from the Property, without refund. 
 
15. FORCE MAJEURE
There may be circumstances beyond our control, in which the property might not be available for your reservation. Examples of these, but are not limited to, destruction of property, sale of property, Pandemics, water, gas or sewer leaks, fire or any other damage to the property making it inhabitable or potentially inhabitable.
In the event of Force Majeure, Select Vacation Villas will do their best to make alternative arrangements.
Select Vacation Villas will allow our guests a one-time change of dates free of charge subject to availability.  In the first instance this must be in the same property as originally booked, should this be not available we will endeavor to find a similar property to accommodate you.
If these alternative arrangements are not acceptable to the Guest, then we will offer a Travel Credit up to the value of your monies paid or a Full Refund.
Select Vacation Villas will follow guidelines from the FCO and the CDC and local Authorities regarding any Travel Restrictions Imposed.
This will be the full extent of our liability to the Guest, and we will not be responsible for any other costs connected with any such cancellation howsoever arising. 
Select Vacation Villas strongly advise guests to have adequate Travel Insurance in place.

16. CLEANING
Daily maid service is not provided and it is the responsibility of the Guest to maintain the cleanliness of the Property during the reservation. At the end of a Guest's stay the home will be cleaned by a professional cleaning staff. This will include washing bed linens, towels, and dishes, as well as vacuuming and sanitizing the kitchen, bathrooms, living room, and bedrooms. While the Property will be cleaned after a Guest departure, Guests are required to leave the home in a comparable condition as to how it was found, and Guests are responsible for picking up and bagging all trash in the Property. Failure to do so will result in an additional cleaning fee that will be charged to the Guest's credit card on file.

17. FURNISHINGS AND LINENS 
Furnishings of the Property are subject to change without notice. Furniture, bedding, utensils, or any other items supplied with the Property must not be taken out of or transferred from one Property to another. Loss of any Property items, as well as damage to the Property items or furnishings in excess of normal wear, will be charged to the Guest. Moving furniture inside the Property is strictly forbidden. A basic supply of linens is provided in each Property. Bed linen and bath towels are not changed during your stay as a washer and dryer is available or an additional Property clean is scheduled and paid for.

18. NATURE OF USE
Guest is hereby granted a license to use the vacation rental Property. Guest acknowledges and agrees that no form of tenancy has been created pursuant to Chapter 83, Florida Statutes through Guest's use of the Property.

19. PARKING POLICY
Some of our vacation home Resorts will not allow cars to be parked on the streets, in order to ensure proper access for emergency vehicles and waste management vehicles. Select Vacation Villas requires that all vehicles must be parked in the driveway where available. Please note the majority of homes do not have garage access and cars will not be able to park in a garage. Additional parking can be found in designated areas within the Resort, please ask Resort security where these are located. RVs, commercial vans, buses and trailers are NOT permitted at any property and will be towed at the Guest's expense. The Resort also has the right to tow any vehicles found to be in violation of Resort regulations and/or vehicles parked on the street. Select Vacation Villas is in no way responsible or liable for any vehicles towed during a Guest's stay. If there is not enough parking at the vacation Property, please contact our Reservations team who can assist you with an appropriate solution for your stay.

20. INDEMNIFICATION
Guest hereby agrees to indemnify and hold Select Vacation Villas harmless for injuries or other losses to the Guest and/or other persons that may occur in connection with the Guest's use of the Property. Guest agrees to indemnify and hold Select Vacation Villas harmless for any Property information errors due or changes due to maintenance or the Owner's removal or addition of items from the Property. We have made every effort to ensure that all information on Select Vacation Villas website is correct and accurate.

21. RIGHT TO REFUSE OCCUPANCY AND REMOVAL OF GUEST
If A Guest violates the terms and conditions of the Property occupancy, including, but not limited to; failure to check out of the Property at the time set fourth for the reservation, use of Property for unauthorized events or gatherings, causing damage to the Property, or engaging in prohibited use of the Property, and Guest fails to pay for or vacate the Property upon written or oral request by Select Vacation Villas, Guest may be removed with the assistance of a Florida law enforcement officer in compliance with Section 509.141(4), Florida Statutes. In the event a Guest fails to depart from the home for the next arriving Guest that day and having to move that Guest to another home, the departing Guest agrees to pay damages and cost incurred by Select Vacation Villas. Select Vacation Villas reserves the right to refuse service to any Guest for any reason, provided, however, that such refusal shall not be based on race, creed, color, sex, physical disability or national origin

22. PROHIBITED USES
Only the lead Guest and persons identified in the Rental Agreement as the Guest party may use or occupy the Property. Guests may not invite other persons to make use of the Property or the amenities related to such Property for any reason whatsoever. Smoking is NOT permitted in any vacation rental managed by Select Vacation Villas. Failure to comply with Select Vacation Villa's non-smoking policy will result in a minimum $500 charge to the credit card on file. Pets are NOT permitted in any vacation rental managed by Select Vacation Villas. Failure to comply with Select Vacation Villa's no pet policy will result in a minimum $500 charge to the credit card on file. BBQ grills should only be used outside the home. Guests are responsible for using appropriate safety precautions in using grills on the Property, and shall be liable for all damages that may result from the misuse of any grill. Parents are solely responsible for supervising their children on the Property, including the pool, if applicable. Adult supervision is required at all times when children are using the pool.

23. AGENCY OF SELECT VACATION VILLAS
Guest acknowledges and agrees that Select Vacation Villas acts as agent on behalf of the Owner of the vacation Property for the purpose of reserving, renting and managing the use of the Property.

 

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